WHAT FORMS OF PAYMENT DO WE ACCEPT ?
We accept all major credit cards (Visa, MasterCard, AMEX), PayPal, ApplePay, Google Pay and Klarna. Payment will be taken from your credit or debit card as soon as the order has been placed. If you have ordered an engraved item or purchased a pre-order item, the payment will also be taken at the time of ordering.
WHAT IS ROUTE PACKAGE PROTECTION?
Route is a shipping insurance that covers lost, damaged, or stolen items. By not selecting Route shipping protection at checkout, you agree to the terms that Daphine is not liable for lost, damaged or stolen items.
WHAT MATERIAL ARE THE PIECES MADE OF?
We invest in the production of our jewellery so that it’s made to last. Every piece is handmade in our Jaipur atelier, with 18ct gold laid over recycled brass that is Responsible Jewellery Council certified. The methods we use produce a resilient layer of gold that doesn’t easily wear away (and also happens to be hypoallergenic and nickel-free).
WHAT TYPES OF GOLD JEWELLERY DO WE OFFER?
Each of our pieces are handmade to perfection. Browse chunky gold rings drizzled in 18k gold, carefully designed gold plated hoops; gold chain necklaces and more. We also offer specific collections with retro enamel jewels; tennis inspired pieces and,; gold id engravable rings and bracelets.
HOW LONG DOES THE PLATING LAST FOR?
We’re committed to creating pieces that will stand the test of time. So if your plating fades, or something comes loose, we promise to repair or replate your Daphine jewellery for free within a year of purchase or receipt under standard conditions of normal wear-and-tear.
WHAT DOES OUR GUARANTEE COVER?
The gold plating of your jewellery is guaranteed for 1 year of purchase or receipt and only applicable on the original order. In case of abnormal wear within the first year, we will replate your piece for free. If after 1 year your jewellery needs replating or repair, this service will always be available for a small fee. Please email us at firstname.lastname@example.org to resolve this matter.
**Please note this does not apply to: damage caused by a handling error, excessive or incorrect use, a lack of maintenance or hygiene, accidental or intentional physical changes, use for professional or commercial purposes, or purchase from a retailer. The guarantee is only valid on original purchases and will not be applied to pieces that have already been replated.
WHAT ARE THE SILVER PIECES MADE OF?
Our silver jewellery is silver plated over sterling silver, making them incredibly durable. Timeless pieces to last a lifetime, handcraftetd in our Jaipur atelier.
All sterling silver pieces are also stamped with the '925' mark - indicating the purity of the metal.
WHAT IS 925 STERLING SILVER?
925 Sterling Silver is a lightweight metal made of 92.5% pure silver. It’s highly durable and designed for everyday wear.
Your silver jewellery can be simply cleaned by wiping with a soft, damp cloth or if needed, with a silver dip solution. Dip your silver jewellery in the solution only a couple of seconds and then rinse thoroughly in warm soapy water.
IS DAPHINE A SUSTAINABLE BRAND?
At Daphine, sustainability is always on our minds – because we believe that producing pieces to treasure shouldn’t come at the expense of the planet.
Less really is more. We’re passionate about encouraging conscious consumption – we only want our customers to buy pieces that truly bring joy. Daphine jewellery is intended to be loved for years to come, which is why we create timeless designs that can be worn season after season.
You can find more information in our Sustainability page.
HOW DO I KNOW MY RING SIZE?
If you are based in the UK you can purchase your own ring sizer to help you determine te best size. The ring sizer is a reusable strip that wraps around your finger and gives an accurate measurement.
Our Ring Sizing Guide gives you several ways to measure your own ring size, or find out someone else's ring size if the ring is a gift.
HOW DO I DETERMINE MY WRIST SIZE FOR BANGLES?
1. Measure your palm at its widest
2. Add 0.4mm
3. If the total size of your palm (including the 0.4mm) is :
-8.1 to 8.3cm, you are a size S (60mm) in our bangles.
-8.4 to 8.6cm, you are a size M (64mm) in our bangles.
-8.6 to 8.8cm, you are a size L (68mm) in our bangles.
HOW DO I CARE FOR MY JEWELLERY?
To make sure that they stay looking their best and can be worn again and again, it’s a good idea to show your pieces a little love. We recommend taking jewellery off while exercising, bathing, swimming or applying lotions and perfumes. Store each piece individually – preferably in its Daphine pouch – and in a cool, dry place.
WHAT HAPPENS IF MY JEWELLERY IS FAULTY?
We sincerely apologise if you have experienced any fault with your jewellery. We offer free returns on faulty goods if returned within 14 days of the initial order date. Please contact our customer service for a return label: email@example.com
If you should need a repair on any Daphine piece, please email us at firstname.lastname@example.org. Please reference your Name, Address, Order Number and Repair Issue. We will then send you a Repair Authorisation Number, which must be clearly labelled on the package. All repairs will be assessed on an individual basis.
HOW DO I RECEIVE MY 10% DISCOUNT?
Once you’ve signed up to receive our newsletter, your discount code will be emailed to you. It may have gone to your junk folder, so please check there too. If you have any issues, please email us at email@example.com.
DO YOU OFFER GIFT WRAPPING?
We offer beautiful branded gift wrapping. Simply select the 'Gift Wrapping' option at checkout.
BREXIT: WILL I HAVE TO PAY CUSTOMS DUTY TO EU?
All charges will be covered by us! Daphine will continue delivering directly to your door with no additional charges.
We will handle all VAT and customs declarations for you on a DDP (delivery duty paid) basis.
For more information, please visit our Shipping page.