FAQ's

We accept all major credit cards (Visa, MasterCard, AMEX), PayPal, ApplePay, Google Pay and Klarna. Payment will be taken from your credit or debit card as soon as the order has been placed. If you have ordered an engraved item or purchased a pre-order item, the payment will also be taken at the time of ordering.

We invest in the production of our jewellery so that it’s made to last. Every piece is handmade in our Jaipur atelier, with 18ct gold laid over recycled brass that is Responsible Jewellery Council certified. The methods we use produce a resilient layer of gold that doesn’t easily wear away (and also happens to be hypoallergenic and nickel-free).

Each of our pieces are handmade to perfection. Browse chunky gold rings drizzled in 18k gold,  carefully designed gold plated hoops; gold chain necklaces and more. We also offer specific collections with retro enamel jewels;  tennis inspired pieces and,; gold id engravable rings and  bracelets.

We’re committed to creating pieces that will stand the test of time. So if your plating fades, or something comes loose, we promise to repair or replate your Daphine jewellery for free within a year of purchase or receipt under standard conditions of normal wear-and-tear.

The gold plating of your jewellery is guaranteed for 1 year of purchase or receipt and only applicable on the original order. In case of abnormal wear within the first year, we will replate your piece for free. If after 1 year your jewellery needs replating or repair, this service will always be available for a small fee. Please email us at info@shop-daphine.com to resolve this matter.

**Please note this does not apply to: damage caused by a handling error, excessive or incorrect use, a lack of maintenance or hygiene, accidental or intentional physical changes, use for professional or commercial purposes, or purchase from a retailer. The guarantee is only valid on original purchases and will not be applied to pieces that have already been replated.

Our silver jewellery is silver plated over sterling silver, making them incredibly durable. Timeless pieces to last a lifetime, handcraftetd in our Jaipur atelier.

All sterling silver pieces are also stamped with the '925' mark - indicating the purity of the metal.

925 Sterling Silver is a lightweight metal made of 92.5% pure silver. It’s highly durable and designed for everyday wear.

Your silver jewellery can be simply cleaned by wiping with a soft, damp cloth or if needed, with a silver dip solution. Dip your silver jewellery in the solution only a couple of seconds and then rinse thoroughly in warm soapy water.

At Daphine, sustainability is always on our minds – because we believe that producing pieces to treasure shouldn’t come at the expense of the planet.

Less really is more. We’re passionate about encouraging conscious consumption – we only want our customers to buy pieces that truly bring joy. Daphine jewellery is intended to be loved for years to come, which is why we create timeless designs that can be worn season after season.

You can find more information in our Sustainability page.

We offer hand engraving as a way of personalising your pieces at an extra cost of £8 for up to 5 characters. Every extra character has a cost of £1.5.

When adding a product to cart please make sure the engraving option has been selected and that you have included your desired text. 

We ask to please allow 2 weeks from purchase for your package to be shipped. For any urgent requests, please contact us via info@shop-daphine.com.

Our default engraving is a classic cursive style and it can range from initials, words, numbers or full sentences. Discover Engraved Gold Rings and Bangles.

For messages longer than 5 characters, please contact us at info@shop-daphine.com for pricing.

*Please note we can’t accept returns on engraved items unless faulty.

We can send you a ring sizer free of charge if you are based in the UK. Please email us at info@shop-daphine.com to request one and send us your delivery address.

Our Ring Sizing Guide gives you several ways to measure your own ring size, or find out someone else's ring size if the ring is a gift.

1. Measure your palm at its widest

2. Add 0.4mm

3. If the total size of your palm (including the 0.4mm) is :

-8.1 to 8.3cm, you are a size S (60mm) in our bangles.   

-8.4 to 8.6cm, you are a size M (64mm) in our bangles.   

-8.6 to 8.8cm, you are a size L (68mm) in our bangles. 

To make sure that they stay looking their best and can be worn again and again, it’s a good idea to show your pieces a little love. We recommend taking jewellery off while exercising, bathing, swimming or applying lotions and perfumes. Store each piece individually – preferably in its Daphine pouch – and in a cool, dry place. 

We sincerely apologise if you have experienced any fault with your jewellery. We offer free returns on faulty goods if returned within 14 days of the initial order date. Please contact our customer service for a return label: info@shop-daphine.com

If you should need a repair on any Daphine piece, please email us at info@shop-daphine.com. Please reference your Name, Address, Order Number and Repair Issue. We will then send you a Repair Authorisation Number, which must be clearly labelled on the package. All repairs will be assessed on an individual basis.

Once you’ve signed up to receive our newsletter, your discount code will be emailed to you. It may have gone to your junk folder, so please check there too. If you have any issues, please email us at info@shop-daphine.com.

We offer beautiful branded gift wrapping. Simply select the 'Gift Wrapping' option at checkout where you can also add a personalised message.

The Vintage Edit is a limited collection of vintage jewellery from the 1970s, 80s and 90s, lovingly sourced by our co-founders Damasia and Philippine.

Due to the unique nature of our pre-loved vintage pieces, all items are final sale.

All charges will be covered by us! Daphine will continue delivering directly to your door with no additional charges.

We will handle all VAT and customs declarations for you on a DDP (delivery duty paid) basis.

For more information, please visit our Shipping page.