FAQ's

All charges will be covered by us! Daphine will continue delivering directly to your door with no additional charges.

We will handle all VAT and customs declarations for you on a DDP (delivery duty paid) basis.

For more information, please visit our SHIPPING page.

We accept all major credit cards (Visa, MasterCard, AMEX), PayPal, ApplePay and Google Pay. Payment will be taken from your credit or debit card as soon as the order has been placed. If you have ordered an engraved item or purchased a pre-order item, the payment will also be taken at the time of ordering.

We invest in the production of our jewellery so that it’s made to last. Every piece is handmade in our Jaipur atelier, with 18ct gold laid over recycled brass that is Responsible Jewellery Council certified. The methods we use produce a resilient layer of gold that doesn’t easily wear away (and also happens to be hypoallergenic and nickel-free).

We’re committed to creating pieces that will stand the test of time. So if your plating fades, or something comes loose, we promise to repair or replate your Daphine jewellery for free within three years of purchase or receipt under standard conditions of normal wear-and-tear.

At Daphine, sustainability is always on our minds – because we believe that producing pieces to treasure shouldn’t come at the expense of the planet.

Less really is more. We’re passionate about encouraging conscious consumption – we only want our customers to buy pieces that truly bring joy. Daphine jewellery is intended to be loved for years to come, which is why we create timeless designs that can be worn season after season.

You can find more information in our Sustainability page.

You may have noticed that we often sell out fast, or have pieces available on pre-order. This is because our collections are deliberately made in limited quantities. This greatly reduces waste, while also ensuring that you get a genuinely special product.

Look for items marked ‘PRE-ORDER’ and simply add the styles you love to your Shopping Bag and proceed to Checkout as usual. Delivery timings usually range from 2-6 weeks.

You can find updated delivery timings on the product page of the item you are wishing to pre-order.

We offer hand engraving as a way of personalising your pieces at an extra cost of £7 for up to 10 characters.

When adding a product to cart please make sure the engraving option has been selected and that you have included your desired text. 

We ask to please allow between 1 to 2 weeks from purchase for your package to be shipped.

Our default engraving is a classic cursive style and it can range from initials, words, numbers or full sentences.

For messages longer than 10 characters, please contact us for pricing.

*Please note we can’t accept returns on engraved items unless faulty.

We can send you a ring sizer free of charge if you are based in the UK. Please email us at info@shop-daphine.com to request one and send us your delivery address.

Our Ring Sizing Guide gives you several ways to measure your own ring size, or find out someone else's ring size if the ring is a gift.

1. Measure your palm at its widest

2. Add 0.4mm

3. If the total size of your palm (including the 0.4mm) is :

-8.1 to 8.3cm, you are a size S (60mm) in our bangles.   

-8.4 to 8.6cm, you are a size M (64mm) in our bangles.   

-8.6 to 8.8cm, you are a size L (68mm) in our bangles. 

To make sure that they stay looking their best and can be worn again and again, it’s a good idea to show your pieces a little love. We recommend taking jewellery off while exercising, bathing, swimming or applying lotions and perfumes. Store each piece individually – preferably in its Daphine pouch – and in a cool, dry place. 

We sincerely apologise if you have experienced any fault with your jewellery. We offer free returns on faulty goods if returned within 14 days of the initial order date. Please contact our customer service for a return label: info@shop-daphine.com

If you should need a repair on any Daphine piece, please email us at info@shop-daphine.com. Please reference your Name, Address, Order Number and Repair Issue. We will then send you a Repair Authorisation Number, which must be clearly labelled on the package. All repairs will be assessed on an individual basis.

We offer free branded gift wrapping on all our orders. Simply tick the 'Gift Wrapping' box at checkout where you can also add a message.

The Vintage Edit is a limited collection of vintage jewellery from the 1970s, 80s and 90s, lovingly sourced by our co-founders Damasia and Philippine.

Due to the unique nature of our pre-loved vintage pieces, all items are final sale.