FAQ's

WHAT FORMS OF PAYMENT DO WE ACCEPT ?

We accept all major credit cards (Visa, MasterCard, AMEX). Payment will be taken from your credit or debit card as soon as the order has been placed. If you have ordered an engraved item or purchased a pre-order item, the payment will also be taken at the time of ordering.

WHAT HAPPENS IF MY JEWELLERY IS FAULTY?

We sincerely apologise if you have experienced any fault with your jewellery. We offer free returns on faulty goods if returned within 14 days of the initial order date. Please contact our customer service for a return label: info@shop-daphine.com

If you should need a repair on any Daphine piece, please email us at info@shop-daphine.com. Please reference your Name, Address, Order Number and Repair Issue. We will then send you a Repair Authorisation Number, which must be clearly labelled on the package. All repairs will be assessed on an individual basis.

HOW LONG DOES THE PLATING LAST FOR?

All our Daphine pieces are guaranteed for 1 year from the original purchase date (with proof of receipt). Gold plating is guaranteed during this period. Over time, plated items can fade if they are not properly cared for. Please see our care guide below for instructions on how to properly care for your pieces.

Please let us know if you would like to re-plate an item after the 12 month guarantee period and we will provide pricing and options.

HOW DO I CARE FOR MY JEWELLERY?

Our pieces are not supposed to be precious but like all things in life require love to keep them looking their very best. 

All of our gold finished pieces are plated over brass and with proper care you can extend their wear and use. We recommend removing your pieces while exercising, bathing or swimming and while putting on perfume and lotion. Make sure they are stored individually in a cool, dry place preferably in your Daphine pouch.  

HOW DO I DETERMINE MY WRIST SIZE?

1. Measure your palm at its widest

2. Add 0.4mm

3. If the total size of your palm (including the 0.4mm) is :