START YOUR RETURN

WHAT CAN I RETURN?

We are only able to accept returns on items - including earrings - if they are sent back unworn and in their original packaging.

However we can’t accept returns on engraved items - unless they were received faulty - as we’ve customised these pieces especially for you.

We are also unable to accept returns on items purchased from our stockists, and all purchases made will need to be returned directly to them.

EXCHANGES

We offer exchanges on ring sizes only.

If you want to exchange any other items, you are welcome to return a full priced item for a refund and re-purchase your preferred item.

DOMESTIC RETURN POLICY

Daphine is currently offering free returns for items in new and unworn condition within 14 days of your receipt of shipment. 

Please click here to start your return

Within 7-10 business days of our receipt of your return, you will receive an email that your refund has been processed. If your return package shows as having been delivered but you haven't yet received a refund notification, we appreciate your patience in allowing us time to complete the return process. Your refund will be credited to the same form of payment used to make the original purchase. Refunds are for product only and do not include original shipping cost. Please allow 7-10 business days for your bank to post the refund to your account.

INTERNATIONAL RETURN POLICY

We accept returns for items in new and unworn condition. We must receive your return within 14 days from the date you originally received your order. We cannot be responsible for return shipments that are lost in transit, so please make sure that you obtain tracking info for your return and insure your package appropriately.

Customer will be responsible for all international return shipping costs. Daphine is unable to refund any duties and taxes paid. 

Please click here to start your return

Within 7-10 days of our receipt of your return, you will receive an email that your refund has been processed. Your refund will be credited to the same form of payment used to make the original purchase. Refunds are for product only and do not include original shipping cost. Please allow 7-10 business days for your bank to post the refund to your account.

GIFT RETURN POLICY

We're happy to make return arrangements for any item received as a gift. Once we receive the return we will issue you an e-gift card to your email. The gift card will not expire. We do not offer refunds for items received as gifts.

Please reach out to us at info@shop-daphine.com to let us know you're returning a gift, and include the packing slip (if you have it) in your return package as well as your email address so we know who to send the gift card to. If you do not have the packing slip with the order number, please include the name of the person who purchased the gift for you so we can locate the order and process the return.

Ring Sizing Chart

Do you have an existing ring to measure?

YES - MEASURE RING NO - MEASURE FINGER

  1. Select an existing ring that fits the desired finger.
  2. Measure the internal diameter of the ring (in mm).
  3. Use the below chart to determine your ring size.
Inside Diameter UK EU US
14.97 mm H 46 4
15.40 mm I 47 4 ¼
16 mm J 49 4 ¾
16.10 mm K 50 5 ¼
16.30 mm L 51 5 ¾
16.50 mm L ½ 52 6
16.90 mm M ½ 53 6 ¼
17.10 mm N 54 6 2⁄4
17.50 mm O 55 7
17.90 mm P 56 7 2⁄4
18.30 mm Q 57 8

TIPS & TRICKS

Your ring should fit your finger comfortably, snug enough so that it will not fall off but loose enough to slide over your knuckle with some resistance.

For best results measure your finger size at the end of the day and when your fingers are their largest.

Don’t measure when your body temperature is either too cold or too hot. Only measure when fingers are at room temperature.

If you hesitate between two sizes, always go with the larger one.

If you are purchasing a wide band, you will be more comfortable moving up a half size from your measurement.