Daphine is currently offering free returns for items in new and unworn condition within 14 days of your receipt of shipment.  We do not offer exchanges. If you would like to exchange an item, you’ll simply need to place a new order for those items and return the original item for a full refund (less original shipping cost when applicable).

To complete a return, please contact Customer Care at info@shop-daphine.com for a free pre-paid return label.

Within 7-10 business days of our receipt of your return, you will receive an email that your refund has been processed. If your return package shows as having been delivered but you haven't yet received a refund notification, we appreciate your patience in allowing us time to complete the return process. Your refund will be credited to the same form of payment used to make the original purchase. Refunds are for product only and do not include original shipping cost. Please allow 7-10 business days for your bank to post the refund to your account.

We accept returns for items in new and unworn condition. We must receive your return within 14 days from the date you originally received your order. We cannot be responsible for return shipments that are lost in transit, so please make sure that you obtain tracking info for your return and insure your package appropriately.

Customer will be responsible for all international return shipping costs. Daphine is unable to refund any duties and taxes paid. 

To complete a return, please contact Customer Care at info@shop-daphine.com for the return address.

Within 7-10 days of our receipt of your return, you will receive an email that your refund has been processed. Your refund will be credited to the same form of payment used to make the original purchase. Refunds are for product only and do not include original shipping cost. Please allow 7-10 business days for your bank to post the refund to your account.

If you want to exchange any items, you’ll simply need to place a new order for those items. We suggest letting us know if you are planning to order a new item when you contact us regarding your return so we can provide you as smooth a process as possible with your new order.

For orders placed during our holiday season we are happy to extend our regular 14 day return period. For gift orders placed on or after November 1st we will honour all returns postmarked to us by January 15th.

We're happy to make return arrangements for any item received as a gift. Once we receive the return we will issue you an e-gift card to your email. The gift card will not expire. We do not offer refunds for items received as gifts.

Please reach out to us at info@shop-daphine.com to let us know you're returning a gift, and include the packing slip (if you have it) in your return package as well as your email address so we know who to send the gift card to. If you do not have the packing slip with the order number, please include the name of the person who purchased the gift for you so we can locate the order and process the return.