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SHIPPING & RETURNS

We try our best to ship all packages within 48 hours of receipt of the order from our London studio.

We ship worldwide with Royal Mail (UK) and DHL (International). Please, use the table below to check rates and estimated delivery times. 

Zone Countries Courier Tracked Delivery Price Free Shipping over
UK England, Scotland, Wales, Northern Ireland Royal Mail 2-3 working days £2 £65
North America Canada, USA

Royal Mail

 

DHL

5-7 working days

2-3 working days

£8

 

£12

$150
Europe 1 Belgium, France, Germany, Ireland, Luxembourg, Netherlands DHL 2-3 working days
£4
€140
Europe 2 Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungry, Italy, Latvia, Lithuania, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Romania DHL 2-3 working days
£6
€140
Europe 3 Norway, Switzerland, Turkey DHL 2-3 working days
£10
-
Asia 1 Israel DHL 5-7 working days £12 -
Asia & Pacific Australia, China, Hong Kong, India, Kuwait, Japan, Oman, New Zealand, Qatar, Singapore, Saudi Arabia, South Korea, Taiwan, UAE DHL 5-7 working days £14 -
Latin America Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, Mexico, Peru DHL 5-7 working days £16 -
Africa South Africa DHL 5-7 working days £16 -

 

Customs

Shipping price does not include duty or custom charges that may be incurred on shipment to countries outside the European Union. Daphine will not be responsible for these expenses.

If the country of destination cannot be found in the attached table, please consult our Customer Service at info@shop-daphine.com to check the fee.

Returns
We offer free domestic returns (UK). Please see the terms below and contact info@shop-daphine.com to process the return.
We accept returns of items in their original condition within 14 days of the initial order date. The jewellery items must not have been worn and it must be in the original packaging. For international orders, the buyer is responsible for all return shipping costs including duties. Daphine is not responsible for lost or damaged mail, we recommend that you insure your return shipment.
Please note, we cannot accept returns on engraved pieces unless faulty.
 
Please contact info@shop-daphine.com to process your return and send your returns by recorded or registered mail to :
Daphine
14 Powis Mews
London

W11 1JN

Exchanges
We accept exchanges of items in their original condition within 14 days of the initial order date. The jewellery items must not have been worn and it must be in the original packaging. 
If you would like to exchange an item for an other style or a different ring size, please contact our customer service : info@shop-daphine.com. The buyer is responsible for all return shipping costs including duties.