WE ARE STILL SHIPPING! CLICK HERE TO READ ABOUT OUR COVID-19 UPDATES


SHIPPING & RETURNS

COVID19 Update

We are still shipping! Due to government restrictions there might be a delay in fulfilment but we will try our best to ship all packages within 48 hours of receipt of the order (excluding weekends). 

We are actively monitoring this rapidly evolving situation to keep information as up to date as possible. We are working with our courier partner, Royal Mail, to maintain service and provide updates to our all of customers.

At the moment there is no delay for any Domestic Orders. Customers can expect normal services as usual and we are still offering Free Shipping! 

For our International customers, services are operational and we continue to accept orders for destinations across the globe. However, delays can be expected. Please note that the travel ban restrictions imposed by the government apply to the movement of people not goods. 

Thank you so much for your support during this time! 

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Shipping Options

DOMESTIC ORDERS (UK):

Free tracked shipping on orders over £65 - 2-3 working days  💥
Standard delivery at £2.00 - 2-3 working days
 

EUROPE ORDERS:

Tracked shipping at €4.80 - 4-6 working days  💥
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USA ORDERS:
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Standard tracked shipping at £9.00 - 5-7 days working days💥

 

INTERNATIONAL ORDERS:

ARGENTINA, AUSTRALIA, BARBADOS, BELARUS, BELIZE, BULGARIA, CAMBODIA, CANADA, CAYMAN ISLANDS, COOK ISLANDS, ECUADOR, GEORGIA, HONG KONG, INDONESIA, JAPAN, KAZAKHSTAN, LEBANON, MALAYSIA, NEW ZEALAND, RUSSIA, SAUDI ARABIA, SINGAPORE, SOUTH KOREA, TAIWAN, THAILAND, TONGA, TRINIDAD AND TOBAGO, UGANDA UNITED ARAB EMIRATES and UNITED STATES.

Standard tracked shipping at £9.00 
International customers are responsible for the payment of any additional fees, customs, duties & taxes. 
* * For all other countries, please contact info@shop-daphine.com for details. 
 
Tracking
We provide tracking numbers on all deliveries once your order has been dispatched and is on your despatch email.
 
Returns
We offer free domestic returns (UK). Please see the terms below and contact  info@shop-daphine.com to process the return.
We accept returns of items in their original condition within 14 days of the initial order date. The jewellery items must not have been worn and it must be in the original packaging. For international orders, the buyer is responsible for all return shipping costs including duties. Daphine is not responsible for lost or damaged mail, we recommend that you insure your return shipment.
Please note, we cannot accept returns on engraved pieces unless faulty.
 
Please contact info@shop-daphine.com to process your return and send your returns by recorded or registered mail to :
Daphine
Attn: Returns
Suite 591
28 Old Brompton Road
South Kensington
London SW7 3SS
  
Faulty Items
We sincerely apologise if you have experienced any fault with your jewellery. We offer free returns on faulty goods if returned within 14 days of the initial order date. Please contact our customer service for a return label: info@shop-daphine.com

 

Exchanges
We accept exchanges of items in their original condition within 14 days of the initial order date. The jewellery items must not have been worn and it must be in the original packaging. 
If you would like to exchange an item for an other style or a different ring size, please contact our customer service : info@shop-daphine.comThe buyer is responsible for all return shipping costs including duties.